Notify IT with the results of your test calls via a comment in your service request. For a full description of changes in this release, please refer to the Read Me - Software Release 10. Presence, meetings, video calling, messaging, and Spaces are not enabled.Ĭongratulations! You should now be able to place test calls.
You have the option to Skip Tutorial or click Next to walk through tutorial. I f you go through the tutorial, keep in mind that the only features we are using with this application are the voice calling features. The application will close the settings menu and attempt to log into the phone system.Īfter successful login, the tutorial will pop up. Select Phone Service after Details appear.Ĭlick Done. Next, select Services and click Show Details. Then enter your Extension number and the Password provided by IT specifically for Avaya softphone access ( ). Open Avaya IX Workplace, select Configure my account, then click the Settings wheel in the upper right hand corner.
IT will send you an encrypted package containing your password for the softphone account. Notify IT via your service request that you have installed Avaya IX Workplace and logged into the CSU’s encrypted data transfer service. Navigate to the LAN1 tab by clicking under the Avaya IP Office’s MAC address under System within the navigation panel on the left side of the Avaya IP Office Manager window. Log into the CSU’s encrypted data transfer service at . Application Notes for Configuring a Virtual Private Network (VPN) for Avaya IP Office using the Edgewater Networks EdgeMarc 4500 VoIP VPN Appliance - Issue 1.0.
#AVAYA VPN FOR MAC INSTALL#
Locate the Avaya IX Workplace software in Self Service by searching for any partial word in the name or description, such as "phone" or "Avaya."Ĭlick Install (or Reinstall) to install Avaya IX Workplace.
#AVAYA VPN FOR MAC FOR MAC#
Locate the Self Service application for Mac on a university-provided Mac computer.
Submit a Service Request through the IT Help Desk to request a softphone account be set up for your campus extension: Avaya IX Workplace requires macOS 10.12 "Sierra" or newer. Note: An active VPN connection using the Global Protect client is required to successfully log into the phone system using Avaya IX Workplace.
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